Frequently asked questions of Peapod Jewelry

Your Frequently Asked Questions

When may I phone to order jewelry?

We're available to take your call Monday through Friday 9 a.m. to 5 pm. Eastern time. Outside of those hours, please leave us a message and we'll call you back.

Will I pay sales tax when I buy from Peapod Jewelry?

Our home gallery is in Maine, so Peapod Jewelry is required by law to charge sales tax for all orders shipped within Maine for all our gallery, Internet, and phone orders.

Are all items in stock?

We stock most of the designs. But we're a small studio, and our pieces are made by hand, one at a time, so we occasionally run out of a piece. If we don't have yours in stock, we'll call or e-mail you within 24 hours to give you a shipping date.

When and how will my order be shipped?

If the design is in stock, we ship within 48 hours. For each address within the United States, the following charges apply:

Ground shipping: Free! Please allow 2 – 7 business days.
Two day shipping: $18.00
Next day shipping: $30.00

May I return a piece I purchased from Peapod Jewelry?

If, for any reason, you want to return a piece ordered from Peapod Jewelry, we will accept any of our non-sale pieces in original condition within 30 days for a full refund on your credit card.

Are prices affected by fluctuations of precious metals and gemstones?
Yes. These prices are apt to fluctuate, so our prices are subject to change.

I want to buy a ring. How do I know what size to order?

The best way to determine your ring size is to have a jeweler do it. Most jewelers will do it for free. If you're ordering a ring as a gift and you don't want to spoil the surprise, locate one of the recipient's rings and take it to a jeweler who can tell you what size it is.

Or you can use our sizing guidelines. Contact us if you have any questions about how to use the guidelines.

When you purchase from us, we size your ring at no charge.

What if the ring I buy is the wrong size?

When you buy a ring, we size it for free. We charge for later sizing of the same ring.

If you can bring your ring to our gallery, some sizing can be done while you wait, or it might take several days depending upon the ring style and the amount the ring needs to be sized.

If you need to mail us your ring, include your ring size. Follow our sizing guidelines to determine the correct size. Pack your ring surrounded by bubble wrap or the equivalent in a strong box. Enclose your name and address and how we can reach you by phone or email. We recommend that you ship via U.S. Postal Service or UPS with insurance. Insure the ring for at least what you paid for it.

Address the package to:

Peapod Jewelry
1794 State Rte. 32
Round Pond, ME 04564

If you need the current value of the ring and more specific shipping instructions, don't hesitate to call us at: 207-529-4411.

Sizing can loosen stones. Please have your Peapod Jewelry ring sized here. We guarantee our own work. We cannot guarantee to replace lost stones if the work is done somewhere else.

Will my purchase arrive gift wrapped?

All orders arrive gift boxed with a satin ribbon. We also include a card insert about Ronna and her designs.

May I order a Peapod Jewelry gift certificate?

Yes, we can do that over the phone. Call us Monday — Friday 9 am to 5 pm. Outside of those hours, leave us a message and we'll call you back.

Do you repair Peapod Jewelry?

Should you find a defect in your jewelry within the first year after purchase, we will repair or replace it at no cost to you.

If your piece from Peapod Jewelry needs repairs later, please don't let anyone but us repair it. We guarantee our own work. We cannot guarantee to replace lost stones if the work is done somewhere else.

How should I clean my jewelry?

We ship a complimentary 100% cotton polishing cloth with each order which can be used on gold, platinum or silver jewelry. Follow the directions provided with the cloth.

To clean diamonds, use a mild solution of 6 parts water to 1 part ammonia and apply with a very soft bristle brush.

If you're nearby and can stop in at our gallery, we're happy to clean your Peapod Jewelry at no charge.

What should I do to take care of my jewelry?

For gemstone and pearl care, avoid excessive impact against hard surfaces, extreme temperature changes and contact with perfumes, cosmetics and chemicals. Even a diamond can chip, break or crack if it's subjected to a sharp blow or otherwise abused.

We recommend removing your jewelry before participating in sports, yard work, housework, or crafts, and before using a hot tub or swimming pool.

I'm coming to Maine and would like to visit your gallery. Where is it? And when is it open?

The Peapod Jewelry Gallery is located on Route 32, 1.5 miles north of Round Pond Village in Bristol on the Pemaquid Peninsula. We're about a 90-minute drive from Portland. Our gallery is open May 1st to Christmas eve.

From May 1st to Christmas Eve, we are open Monday — Saturday 10 am to 4 pm
Memorial Day to Columbus Day, we are open Tuesday — Saturday 10 am to 5 pm
Or contact us and tell us when you're coming. If we're here, we'll open for you.

Our directions

Directions from Mapquest

I have another question.

We will be happy to help you. Please contact us.